Terms of Service
If you have any questions, please feel free to reach out to us directly.
Rental Period
The rental period is for 24-72 hours. The exact pickup/delivery and return times will be determined upon booking.
Delivery Service:
Please contact us to determine if delivery is available for your event date. Delivery services are available for orders over $100 (teaware for about 7+ people). The delivery cost is $1.00 per mile each way, up to 45 miles each way from Augusta, Maine. Please reach out to discuss delivery availability or if your event is further than 45 miles away from Augusta. We deliver approximately 24-48 hours before your event and collect the items the day after, or at an agreed-upon time.
If you choose to pick up and return the items, you will be responsible for picking up and returning the items at the agreed-upon time. Any items returned late may incur a late fee.
Table Setup Service:
We offer a table setup service so you can focus on the final details of your special event. Pleae contact us to determine if table setup is available for your event date. Rates start at $50 per hour. Please reach out to discuss the specifics of your event and for a custom quote.
Condition of Rental Inventory
The client is responsible for the safekeeping of all items rented. By renting our items, the client understands that vintage items can be more fragile and require special care and attention to avoid damage and breaks. The client agrees to handle all items rented with extra care. Teaware is inspected before every pickup and/or delivery and again upon return/pickup. All rentals are in good condition unless otherwise noted in the contract. Any damages, breakages, or loss of rental items will be billed according to our replacement policy.
Missing or Broken Pieces
Each piece of our teaware carries a history of previous use, which means you may notice some blemishes and minor imperfections—these unique characteristics are part of their charm! Rest assured, every item is carefully inspected before and after use to ensure quality. All rentals are in good condition unless otherwise stated in the contract. Any damages, breakages, or loss of rental items will be billed according to our replacement policy. Please thoroughly review the policy by clicking here. This policy will also be provided to the client upon booking.
Payment, Refund, Return Policy
We accept payment via cash, personal checks, and Venmo. Please let us know if you would prefer to pay using a different payment method. Full payment is required upon booking. A 100% refund for tea party bookings will be issued if the booking is cancelled 14 days or more before the date of the event. A refund for services will be provided within 14 days of cancellation using a refund payment method that is agreed upon between the two parties. Rental cancellations 8-13 days before the rental date are 50% refundable. Rental cancellations 0-7 days before the rental date are non-refundable; however, the reservation can be rescheduled to a different date within 6 months of the initial booking date if desired.
Refunds are not given for items that are unused.
We do accept LAST MINUTE rental orders (within 7 days of event date) - please contact us to see if the date & items are available. In this case, the booking is non-refundable but can be transferred to another party date.
In the event of inclement weather, please note that all tea party rentals are non-refundable. However, we understand the importance of your special occasion and are happy to offer the option to reschedule your tea party to a different date within 6 months of the initial party date. This allows you the flexibility to still enjoy your tea party experience with us at a more suitable time. Kindly contact us as soon as possible to make necessary arrangements for rescheduling.
Cleaning Instructions
All teaware must be free of any food and drink residues before being repacked in the containers provided at the time of pickup/delivery. Please just wipe the teaware clean and refrain from hand washing or using a dishwasher on any of the rented items.